Terms & Conditions


The following Terms and Conditions govern your use of this website. They describe your rights and responsibilities. If you browse, visit or shop at this website you agree to be bound by these Terms and Conditions. If you do not agree with any of these Terms and Conditions, do not use this web site. In the context of this website, "we"/"us" mean www.firsthandhair.com "you" means you-the customer or user of this website. These Terms and Conditions together with your order constitute the entire contract between you and us for the supply of products. No other Terms and Conditions will apply. The contract can not be varied unless we agree to vary it in writing or by email. www.firsthandhair.com the right to make changes to these Terms and Conditions at any time because of frequent changes in Internet technology and applicable law. Therefore you should check these Terms and Conditions from time to time for such changes.

Internet Communications

When you visit www.firsthandhair.com send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. The www.firsthandhair.com website may include inaccuracies or typographical errors. www.firsthandhair.com and any other persons involved in the management of this website may make changes in the products and prices described in this website, and to the content of this website, at any time without notice. www.firsthandhair.com shall not be responsible for any detrimental reliance you place on this website or its contents. Use of this website is on an "as is" basis and is entirely at your own risk.


When you register your personal details to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. www.firsthandhair.com makes no warranty in respect of the strength or effectiveness of that encryption and www.firsthandhair.com is not responsible for events arising from unauthorized access of the information you provide.

Ordering Products

You may place an order by filling in the Order Form on the www.firsthandhair.com website . When you place an order with us, you are deemed to have made an offer to purchase the product(s) you have chosen based on these Terms and Conditions. We will issue you the Order Number by an Order Confirmation email (which will be sent by our systems automatically) after we have received your offer to purchase the product(s). Your offer can only be accepted by us after it has passed our internal validation procedures, in order to prevent credit card or payment fraud. We retain absolute discretion to refuse service, terminate accounts, remove or edit content, or cancel orders. If for any reason whatsoever we cannot process or accept your order after payment is received, we will contact you by email or telephone.

Payment Methods

We accept Pay pal, Visa, MasterCard, bank transfer. Payment is preferred within 7 days. If payment has not been received within 7 days, we will fail non paying bidder, and your items may then be relisted . Shipment will not be processed until we receive the full payment and the relevant information. The processing of payment for Orders placed on a weekend or a public holiday will not begin until the next working day.

Your Account Details

It is your responsibility to provide your exact email address, postal address, billing address and telephone number. Any incorrect information provided may lead to a delay in delivering the product(s) ordered by you. You are responsible for the confidentiality of your account password. Only your password and account details are stored on a secure server for ease of use in processing future orders or for warranty claims. No credit card details are stored by us. The information is only used to process your orders, for statistical purposes that may improve our website and its services, and to allow us to notify you of special offers or new products via our newsletters.